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Tele-Stress: Relief for Call Center Stress

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Tele-Stress: Relief for Call Center Stress - Coscia, Stephen
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This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;

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Tele-Stress: Relief for Call Center Stress 2017, CRC Press, London

ISBN-13: 9781138412231

2nd edition

Hardcover

Tele-Stress: Relief for Call Center Stress 1998, CRC Press, Oxford

ISBN-13: 9781578200290

2nd edition

Trade paperback