Skip to main content alibris logo
Tqm: Text with Cases - Oakland, John S
Filter Results
Shipping
Item Condition
Seller Rating
Other Options
Change Currency

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the ...

loading
Tqm: Text with Cases 2003, Routledge, Oxford, England

ISBN-13: 9780750657402

3rd edition

Trade paperback