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TQM: Management Processes for Quality Operations

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TQM: Management Processes for Quality Operations - Johnson, Richard
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Quality improvement does not require an entire overhaul of management systems to be effective. Richard Johnson demonstrates how easy it is to integrate key quality concepts into any existing management structure. This volume covers planning, implementation, quality customer service, and other systems that support the success of TQM.

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TQM: Management Processes for Quality Operations 1993, Irwin Professional Publishing, Dubuque, IA

ISBN-13: 9780873892261

Hardcover