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Smiling Down the Line: Info-Service Work in the Global Economy

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Smiling Down the Line: Info-Service Work in the Global Economy - Russell, Bob
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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

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    • Title: Smiling Down the Line by Bob Russell
    • Publisher: University of Toronto Press
    • Print ISBN: 9781442609815, 1442609818
    • eText ISBN: 9781442697232
    • Edition: 2009 1st edition
    • Format: EPUB eBook
    $27.57
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