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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results

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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results - Phillips, Ellen
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The "Miss Manners" of consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results 1998, Vintage, New York, NY

ISBN-13: 9780375701207

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