Balances conceptual and applied coverage of various aspects of the management and operation of services. This work is designed to develop students' skills in both strategic and operational issues pertaining to services. It includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and more.
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Balances conceptual and applied coverage of various aspects of the management and operation of services. This work is designed to develop students' skills in both strategic and operational issues pertaining to services. It includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and more.
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Add this copy of Service Management: Operations, Strategy, Information to cart. $2.55, fair condition, Sold by Orion Tech rated 5.0 out of 5 stars, ships from Arlington, TX, UNITED STATES, published 2005 by McGraw-Hill/Irwin.
Add this copy of Service Management: Operations, Strategy, Information to cart. $3.99, good condition, Sold by Reliant Bookstore rated 5.0 out of 5 stars, ships from El Dorado, KS, UNITED STATES, published 2005 by McGraw-Hill/Irwin.
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Seller's Description:
This book is in good condition with very minimal damage. There is writing on the book page's exterior. Pages may have minimal notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.
Add this copy of Service Management: Operations, Strategy, Information to cart. $19.27, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2006 by Mcgraw-Hill Education.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 1150grams, ISBN: 9780071244404.
Add this copy of Service Management: Operations, Strategy, Information to cart. $29.27, good condition, Sold by Reuseabook rated 4.0 out of 5 stars, ships from Gloucester, GLOS, UNITED KINGDOM, published 2005 by McGraw-Hill Education.
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Seller's Description:
Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages.
Add this copy of Service Management: Operations, Strategy, Information to cart. $125.39, new condition, Sold by GridFreed rated 4.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 2005 by McGraw-Hill/Irwin.
