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Root Cause Analysis: A Step-By-Step Guide to Using the Right Tool at the Right Time

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Root Cause Analysis: A Step-By-Step Guide to Using the Right Tool at the Right Time - Barsalou, Matthew A
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This book covers root cause analysis (RCA), with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides step-by-step instructions for performing RCA using various quality tools. The book explains how to use plan-do-check-act (PDCA) together with the scientific method and quality tools when investigating quality failures. The tools and concepts presented are appropriate for both the manufacturing industry and service industry.

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Root Cause Analysis: A Step-By-Step Guide to Using the Right Tool at the Right Time 2014, Productivity Press, Oxford

ISBN-13: 9781482258790

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