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Resolving Conflict - Scott, Gini Graham
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RESOLVING CONFLICT provides a step-by-step guide to the unique E-R-I method of conflict resolution. It's based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach. In time, this model becomes second nature, so it can be easily applied in any situation. The book features a wide range of hands-on techniques and examples, with chapters that ...

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Resolving Conflict 2021, Changemakers Publishing

ISBN-13: 9781949537666

Trade paperback

Resolving Conflict 1994, New Harbinger Publications

ISBN-13: 9780934986816

Trade paperback