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Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort

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Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort - Howe, Roger J, and Howe, Maynard A, and Gaeddert, Dee
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Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and b

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Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort 1995, McGraw-Hill Companies, New York, NY

ISBN-13: 9780070305830

2nd edition

Hardcover

Quality on Trial: Bringing Bottom-line Accountability to the Quality Effort 1993, McGraw-Hill Publishing Co., London

ISBN-13: 9780077078089

Paperback