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Quality Management - Gitlow, Howard S, and Oppenheim, Rosa, and Oppenheim, Alan J
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Presents a workable approach to the tools and methods necessary for quality improvement. This text adopts Shewhart's and Deming's view of control charts.

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Quality Management 2006, Irwin/McGraw-Hill, London

ISBN-13: 9780072999839

3rd edition

Unknown binding

Quality Management 2005, Irwin/McGraw-Hill, Boston, MA

ISBN-13: 9780073662633

3rd edition

Hardcover

Quality Management 1994, Irwin/McGraw-Hill

ISBN-13: 9780256106657

2nd Revised edition

Hardcover