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Process Improvement: A Handbook for Managers - Cook, Sarah
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Offers a costumer-focused approach to improving organizational performance, which can be applied to specific areas or functions, or to organizations as a whole. Explains the techniques for each of four stages: identifying the needs, assessment and analysis, designing processes, and implementation. C

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Process Improvement: A Handbook for Managers 1996, Gower Publishing Company

ISBN-13: 9780566076336

Unknown binding