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Personalising Public Services: Understanding the Personalisation Narrative

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Personalising Public Services: Understanding the Personalisation Narrative - Needham, Catherine
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This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.

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Personalising Public Services: Understanding the Personalisation Narrative 2011, Policy Press

ISBN-13: 9781847427595

Trade paperback

Personalising Public Services: Understanding the Personalisation Narrative 2011, Policy Press

ISBN-13: 9781847427601

Hardcover