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Operations Management - Hill, Terry
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Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. It provides detailed consideration of service delivery system design, with a dedicated chapter on the subject; introduces the importance of people management from the beginning; provides expanded discussion of operations strategy and market linkage, enterprise resource planning, and supply chain issues including e-procurement; demonstrates operations in the "real world" with over 100 mini-cases, ...

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Operations Management 2006, Palgrave MacMillan

ISBN-13: 9781403934666

2nd edition

Trade paperback