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Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage

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Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. This book presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality and productivity of their office and administrative processes.

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Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage 2002, ASQ Quality Press, Milwaukee, WI

ISBN-13: 9780873895569

Trade paperback