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Microsoft Dynamics CRM 4.0 Step by Step

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Microsoft Dynamics CRM 4.0 Step by Step - Snyder, Mike, and Steger, Jim, and O'Brien, Kara
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Whether you're in sales, marketing, or customer service--quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace--building and practicing the skills you need, just when you need them!Create and manage accounts--for a 360 view of your customers and businessWork with Microsoft Dynamics CRM directly from Microsoft OutlookTrack customer activity; import and map data automatically Manage campaigns, leads, quotes, contracts, and ordersEmploy basic to advanced ...

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Microsoft Dynamics CRM 4.0 Step by Step 2008, Microsoft Press

ISBN-13: 9780735625761

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