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Measuring Organizational Improvement Impact - Chang, Richard Y, Ph.D., and De Young, Paul
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One of the most common reasons as organizational improvement effort does not reach its full potential is because different parts of an organization use different measures to drive and gauge the results of their effort. The solution? A systematic approach in which measures at the work group level are closely linked to "big picture" targets and measures at the organizational level. This guidebook shows you how to use KRAs (Key Result Areas) and KIs (Key Indicators) to measure organizational improvement impact at every level ...

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Measuring Organizational Improvement Impact 1999, Pfeiffer

ISBN-13: 9780787951016

Trade paperback

Measuring Organizational Improvement Impact 1997, Pfeiffer & Company

ISBN-13: 9781883553173

Trade paperback