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Managing with Total Quality Management: Theory and Practice

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Managing with Total Quality Management: Theory and Practice - Wilkinson, Adrian, and Redman, Tom, and Snape, Ed
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In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

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Managing with Total Quality Management: Theory and Practice 1998, Red Globe Press, London

ISBN-13: 9780333620076

Paperback

Managing with Total Quality Management: Theory and Practice 1998, Red Globe Press, London

ISBN-13: 9780333620069

Hardcover