Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, Leading Libraries provides guidance on how to apply the values of service ...
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Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, Leading Libraries provides guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by: Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individuals Showing ways to build rapport and trust within an organization, and how to balance encouragement with accountability Detailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and training Helping library leaders create a sustainable service culture through codifying their organization's values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planning Discussing the environment of change in libraries, showing how a library's organizational culture is at the centre of being responsive and staying relevant. This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader. Readership : This book will be useful for information professionals and aspiring leaders seeking to understand leadership and to develop their own service-lead leadership.
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Add this copy of Leading Libraries: How to Create a Service Culture to cart. $9.22, good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 2015 by ALA Editions.
Add this copy of Leading Libraries: How to Create a Service Culture to cart. $9.22, good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2015 by ALA Editions.
Add this copy of Leading Libraries: How to Create a Service Culture to cart. $10.88, good condition, Sold by SurplusTextSeller rated 5.0 out of 5 stars, ships from Columbia, MO, UNITED STATES, published 2015 by ALA Editions.
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Good. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
Add this copy of Leading Libraries: How to Create a Service Culture to cart. $39.21, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2015 by ALA Editions.
Add this copy of Leading Libraries: How to Create a Service Culture to cart. $42.29, good condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2015 by ALA Editions.
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Good. Trade paperback (US). Glued binding. 224 p. Contains: Unspecified. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
Add this copy of Leading Libraries: How to Create a Service Culture to cart. $56.91, good condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2015 by Facet Publishing.
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This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 400grams, ISBN: 9781783300655.
