To help companies to use the information they have been accruing for years, Knowledge-Driven Profit Improvement: Implementing Assessment Feedback Using PDKAction Theory presents an innovative, radically logical way of thinking about organizational knowledge and competition. Centered on discipline, integration, and focus, the 12-step method presented shows how to take information from feedback from assessments, surveys and audits, convert it into usable knowledge, and get bottom line improvements. The strategy expands the ...
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To help companies to use the information they have been accruing for years, Knowledge-Driven Profit Improvement: Implementing Assessment Feedback Using PDKAction Theory presents an innovative, radically logical way of thinking about organizational knowledge and competition. Centered on discipline, integration, and focus, the 12-step method presented shows how to take information from feedback from assessments, surveys and audits, convert it into usable knowledge, and get bottom line improvements. The strategy expands the plan-do-check-act (PDCA) model into a Plan-Do-Knowledge-Act (PDKA) process. The case studies provided reinforce the principles and the theory behind them.
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