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It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces in the Twilight of the Jetsonian Age

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It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces in the Twilight of the Jetsonian Age - Balentine, Bruce
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An informed, actionable?often dazzling?collection of essays and exercises that target the critical issues surrounding IVR and speech recognition. Get a backstage tour of the science of ergonomics and the philosophy of user interface design?and find out why your IVR and speech interface design goals should focus on predictability and usability over delight.

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It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces in the Twilight of the Jetsonian Age 2007, ICMI Press (International Customer Management Institute)

ISBN-13: 9781932558098

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