An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices.Topics include: Incident DetectionIncident PrioritizationResponse PlansManaging an IncidentEscalation MatrixCommunications PlansVendor ManagementDocumentationBonus TemplatesThe author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendation
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An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices.Topics include: Incident DetectionIncident PrioritizationResponse PlansManaging an IncidentEscalation MatrixCommunications PlansVendor ManagementDocumentationBonus TemplatesThe author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendation
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Add this copy of Incident Management for I.T. Departments to cart. $12.07, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2015 by Createspace Independent Publishing Platform.
Add this copy of Incident Management for I.T. Departments to cart. $25.49, new condition, Sold by Ria Christie Books rated 5.0 out of 5 stars, ships from Uxbridge, MIDDLESEX, UNITED KINGDOM, published 2015 by Createspace Independent Publishing Platform.
Add this copy of Incident Management for I.T. Departments to cart. $36.74, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2015 by CreateSpace Independent Publis.
Add this copy of Incident Management for I.T. Departments to cart. $67.62, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2015 by CreateSpace Independent Publis.
