The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting ...
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The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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Add this copy of Ise Service Management: Operations, Strategy, to cart. $19.05, good condition, Sold by TextbookRush rated 4.0 out of 5 stars, ships from Grandview Hts, OH, UNITED STATES, published 2018 by McGraw-Hill Education.
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Add this copy of Ise Service Management: Operations, Strategy, to cart. $19.05, fair condition, Sold by TextbookRush rated 4.0 out of 5 stars, ships from Grandview Hts, OH, UNITED STATES, published 2018 by McGraw-Hill Education.
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Add this copy of Service Management Operations, Strategy, Information to cart. $27.95, like new condition, Sold by Nilbog Books rated 1.0 out of 5 stars, ships from Portland, ME, UNITED STATES, published 2019 by McGraw Hill Education.
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Very Fine in None Issued jacket. 4to-over 9¾-12" tall. 5th or later Printing. This is A Very Fine (Appears Unread) copy of the Ninth Edition (Later printing). Indexed. A statement (Publisher) states that "The International Student Edition is for Use Outside of the U.S.
Add this copy of Ise Service Management: Operations, Strategy, to cart. $67.68, fair condition, Sold by TextbookRush rated 4.0 out of 5 stars, ships from Grandview Hts, OH, UNITED STATES, published 2018 by McGraw-Hill Education.
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Add this copy of Service Management: Operations, Strategy, Information to cart. $199.95, new condition, Sold by textsforsale rated 4.0 out of 5 stars, ships from Houston, TX, UNITED STATES, published 2018 by McGraw-Hill Education.
