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Foundations of Service Level Management

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Foundations of Service Level Management - Sturm, Rick, and Morris, Wayne
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The authors, experts in IT management who also write for "Internet Week" magazine, offer detailed recommendations for creating a service level management strategy and establishing service level agreements. The book shows IT managers and executives at third-party SLM companies how to deploy services more quickly, become more service-oriented, and reduce costs through automation.

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Foundations of Service Level Management 2000, Sams Publishing, Indianapolis, IN

ISBN-13: 9780672317439

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