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Fit for Purpose: How Modern Businesses Find, Satisfy, & Keep Customers

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Fit for Purpose: How Modern Businesses Find, Satisfy, & Keep Customers - Anderson, David J, and Zheglov, Alexei
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Using highly accessible examples, Anderson and Zheglov teach you how to choose the right metrics to drive the behavior you need to catalyze improvements that directly affect customer satisfaction. This book will help you find new customers in new market segments, better satisfy your existing customers, and keep them all coming back for more.

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Fit for Purpose: How Modern Businesses Find, Satisfy, & Keep Customers 2018, Blue Hole Press

ISBN-13: 9781732821200

Hardcover

Fit for Purpose: How Modern Businesses Find, Satisfy, & Keep Customers 2018, Blue Hole Press

ISBN-13: 9781732821217

Trade paperback

Fit for Purpose: How Modern Businesses Find, Satisfy, & Keep Customers 2017, Blue Hole Press

ISBN-13: 9780985305116

Hardcover