"One of the best contributions a marketing department can make to a quality improvement program is to guarantee customer satisfaction beyond the ordinary. Christopher Hart shows how to do it".--Minneapolis Star Tribune.
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"One of the best contributions a marketing department can make to a quality improvement program is to guarantee customer satisfaction beyond the ordinary. Christopher Hart shows how to do it".--Minneapolis Star Tribune.
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Add this copy of Extraordinary Guarantees: a New Way to Build Quality to cart. $20.35, new condition, Sold by GridFreed rated 4.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 1993 by AMACOM.
Add this copy of Extraordinary Guarantees: a New Way to Build Quality to cart. $76.20, new condition, Sold by GridFreed rated 4.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 1993 by AMACOM.
Add this copy of Extraordinary Guarantees: a New Way to Build Quality to cart. $81.05, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1993 by Amacom Books.
