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Managers who want their quality programs to flourish (or even survive) must chart a clear course for action and implementation. This book examines a variety of planning methods needed to sustain quality improvement initiatives over the long term. By differentiating strategic planning from operational planning, this fundamental guide helps managers define a vision for quality improvement and ensure these efforts stay on track.

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Excellence Is Habit 1994, Irwin Professional Publishing, Milwaukee, WI

ISBN-13: 9780873892308

Trade paperback