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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Large Print 16pt)

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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Large Print 16pt) - Kador, John
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The definitive guide to discovering the transformative power of apology Identifies the five building blocks of effective apology as well as concrete steps for accepting or rejecting apologies, ten apology do's and don'ts, and a quiz to test your Apology Quotient Tracks how changing attitudes and new laws now make apology the preferred response t...

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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Large Print 16pt) 2010, ReadHowYouWant, Richmond, BC

ISBN-13: 9781458780577

16th edition Large type / large print

Trade paperback