The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.
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The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.
Read Less
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $3.15, good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2003 by FT Press.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $3.15, good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2003 by FT Press.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $3.67, like new condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2002 by FT Press.
Add this copy of Customer Culture How Fedex and Other Great Companies to cart. $4.75, good condition, Sold by Neil Shillington rated 4.0 out of 5 stars, ships from Hobe Sound, FL, UNITED STATES, published 2002 by Pearson Education.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $4.94, very good condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2002 by Financial Times Management.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $13.55, good condition, Sold by Booksalvation rated 3.0 out of 5 stars, ships from Manchester, LANCASHIRE, UNITED KINGDOM, published 2002 by Prentice Hall.
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Seller's Description:
Good in good dust jacket. Outline: -A former management team member at FedEx and other innovative firms uses the FedEx start-up story as a model of the theory application and results of his CustomerCulture process of creating values-driven customer-oriented organizational culture. Chapter titles include "the Phoenix dog piss theory"-> the publisher of this HARDBACK book is Prentice Hall The date of this copy is 2002 booksalvation have grade it as Good and it will be shipped from our UK warehouse This book is from the Series. Shipping is Free for UK buyers and at a reasonable charge for buyer outside the UK.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $28.58, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Hialeah, FL, UNITED STATES, published 2002 by Financial Times Management.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $29.67, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Hialeah, FL, UNITED STATES, published 2003 by FT Press.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $37.90, new condition, Sold by ICTBooks rated 5.0 out of 5 stars, ships from Wichita, KS, UNITED STATES, published 2002 by Financial Times Management.
