The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.
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The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.
Read Less
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $4.40, like new condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 2002 by FT Press.
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Add this copy of Customer Culture How Fedex and Other Great Companies to cart. $4.75, good condition, Sold by Neil Shillington rated 4.0 out of 5 stars, ships from Hobe Sound, FL, UNITED STATES, published 2002 by Pearson Education.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $4.92, good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 2003 by FT Press.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $4.92, good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2003 by FT Press.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $5.69, very good condition, Sold by BooksRun rated 5.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2002 by Financial Times Management.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $28.22, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2003 by FT Press.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $32.34, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2002 by Financial Times Management.
Add this copy of Customer Culture: How Fedex and Other Great Companies to cart. $37.90, new condition, Sold by ICTBooks rated 5.0 out of 5 stars, ships from Wichita, KS, UNITED STATES, published 2002 by Financial Times Management.
