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"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be ...

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    eBook icon EPUB eBook Crucial Conversations: Tools for Talking When Stakes Are High

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    • Title: Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny; Kerry Patterson; Ron McMillan; Al Switzler; Emily Gregory
    • Publisher: McGraw-Hill Professional
    • Print ISBN: 9781260474183, 1260474186
    • eText ISBN: 9781260474190
    • Edition: 2021 3rd edition
    • Format: EPUB eBook
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