This book offers health care leaders an in-depth picture of how the new American hospital operates, and offers detailed guidance for undertaking the transition that hospitals must make if they are to adapt. Clay Sherman has consulted with hundreds of hospitals, helping health care executives across the country. Offering in-depth examples drawn from his practical experience, he demonstrates how hospitals that have effectively applied his management principles have experienced demonstrable improvements in customer ...
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This book offers health care leaders an in-depth picture of how the new American hospital operates, and offers detailed guidance for undertaking the transition that hospitals must make if they are to adapt. Clay Sherman has consulted with hundreds of hospitals, helping health care executives across the country. Offering in-depth examples drawn from his practical experience, he demonstrates how hospitals that have effectively applied his management principles have experienced demonstrable improvements in customer satisfaction, quality, staff growth, organizational climate, productivity, innovation and profitability.
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