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Creating Rapport: Using Personal Power to Influence Without Control

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Creating Rapport: Using Personal Power to Influence Without Control - Zuker, Elaina
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This book provides students with the information to develop rapport skills to better understand and communicate with people. Students will learn refined listening skills and how to discover other people's decision-making strategies, which will enable students to enhance their ability to influence other people's decisions and communicate flexibly.

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Creating Rapport: Using Personal Power to Influence Without Control 2005, Course Technology, Boston, MA

ISBN-13: 9781418846886

3rd Revised edition

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