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A GNVQ option unit text designed to cover the three elements of the BT EC Intermediate option unit, Consumer Protection. It looks at the nature and scope of consumer protection law, the role of consumer organizations in providing consumer protection and examines the effects of "consumerism" on the provision of products and services. Each of the performance criteria is linked to its range statement and evidence factors. Core skills are fully integrated in the activities and assignments.

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Consumer Protection 1996, Hodder Arnold H&S, London

ISBN-13: 9780340674079

Paperback