Drawing on advice from the world's leading experts on conflict and communication--from relationship scientists to hostage negotiators to diplomats--a columnist for the New Statesman shows how to transform the heat of conflict, disagreement, and argument into the light of insight, creativity, and connection.onnection.
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Drawing on advice from the world's leading experts on conflict and communication--from relationship scientists to hostage negotiators to diplomats--a columnist for the New Statesman shows how to transform the heat of conflict, disagreement, and argument into the light of insight, creativity, and connection.onnection.
Read Less