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Conducting Reference Interview - Stein, Barbara L, and Ross, Catherine Sheldrick, and Nilsen, Kirsti
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This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.

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Conducting Reference Interview 2002, Neal-Schuman Publishers, New York, NY

ISBN-13: 9781555704322

2nd edition

Trade paperback