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Complex Service Delivery Processes: Strategy to Operations

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Complex Service Delivery Processes: Strategy to Operations - Harvey, Jean
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Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation. So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify. The revised fourth edition includes a new ...

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Complex Service Delivery Processes: Strategy to Operations 2021, ASQ Quality Press

ISBN-13: 9781636940052

4th edition

Hardcover

Complex Service Delivery Processes: Strategy to Operations 2015, ASQ Quality Press

ISBN-13: 9780873899161

Hardcover

Complex Service Delivery Processes: Strategy to Operations 2010, ASQ Quality Press

ISBN-13: 9780873898003

2nd edition

Hardcover