This up-to-date and comprehensive handbook guides the reader, step-by-step, through all aspects of complaints and grievance management. Includes useful addresses, current codes of ethics from the major organizations, protocols and sample letters.
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This up-to-date and comprehensive handbook guides the reader, step-by-step, through all aspects of complaints and grievance management. Includes useful addresses, current codes of ethics from the major organizations, protocols and sample letters.
Read Less