The aim of this text is to provide the student with the context and skills for effective communication in the tourism and hospitality industry. The book is structured in five parts: the customer and the context for communication; cultures meeting in the workplace; communication and the customer; communication at work and in teams; and job seeking and career development. The work covers verbal and non-verbal communication, and accessing, recording and providing information. These topics are dealt with in the context of both ...
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The aim of this text is to provide the student with the context and skills for effective communication in the tourism and hospitality industry. The book is structured in five parts: the customer and the context for communication; cultures meeting in the workplace; communication and the customer; communication at work and in teams; and job seeking and career development. The work covers verbal and non-verbal communication, and accessing, recording and providing information. These topics are dealt with in the context of both customer relations and work team communication. Information and numerous exercises are provided which relate to collecting and analyzing information, communicating effectively with different people, working in teams, and solving problems for improved quality service.
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Add this copy of Communication in Tourism and Hospitality: Meeting the to cart. $41.13, good condition, Sold by Phatpocket Limited rated 4.0 out of 5 stars, ships from Waltham Abbey, ESSEX, UNITED KINGDOM, published 1997 by Hospitality Press.
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Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
