In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98 percent of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: a nationwide survey, conductedby global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year's study found that 70 percent of the Americans believe incivility has reached crisis ...
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In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98 percent of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: a nationwide survey, conductedby global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year's study found that 70 percent of the Americans believe incivility has reached crisis proportions. Alarmingly, 81 percent of the Americans think that incivility is leading to an increase in violence at work. Notably, 80 percent of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.
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Civility At Work, by Dr. Lewena Bayer is a detailed and enlightening book that outlines, in detail, the method by which an employee is treated, negatively or positively, and how this affects not only the employees behavior but also the work production and the company itself. Incivility should not exist, yet due to differences in people�s viewpoints, it unfortunately does.�
Dr. Lewena Bayer provides ample examples to illustrate the point that workplace incivility is a real issue that permeates companies and has lasting affects on business as well as people. I appreciated the in depth research provided, and Dr. Lewena Bayer's expert perspective provides an experienced lens through which readers can understand the information. What could have been a dense book is instead a thoughtful and factual examination of the subject that exhibits a substantial amount of emotional intelligence.Ã?
I have worked in many corporate offices and business throughout the years and I always, as Dr. Lewena's statistics show, experienced some form of incivility everywhere I worked. But I never really thought about the ramifications of those experiences on the people involved and the company until I read this informative book. This book provides real world context and shows you real world impacts to an idea that was previously abstract; or at least it was abstract to me before reading this book but now I feel I have a good grasp on the topic. I think this is where the book really shines; while it can be used as an effective tool by CEO's and HR heads, it is also a vital tool for the average worker as it illustrates its points and provides actionable advice in easy to understand ways that anyone can grasp.Ã?
Civility at Work is an intelligent guide book that has the potential to change the workplace environment for the better.Ã?
