A guide to customer service in the casino industry in which the authors argue that investments in customer service are "activities in a positive-sum game, or what can be called a win-win game. The customer wins better enjoyment of products offered, and the casino wins with renewed and repeated patronage."
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A guide to customer service in the casino industry in which the authors argue that investments in customer service are "activities in a positive-sum game, or what can be called a win-win game. The customer wins better enjoyment of products offered, and the casino wins with renewed and repeated patronage."
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Add this copy of Casino Customer Service-the Win Win Game to cart. $10.00, very good condition, Sold by Jeff Stark rated 4.0 out of 5 stars, ships from Barstow, CA, UNITED STATES, published 1992 by Gaming & Wageringbusiness.
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VG Plus. VG minus Dj. 8vo-over 7¾"-10" Tall A very decent copy inscribed in ink to someone by one of the authors: ' To _______ may all your team be part of the Win Win Game! Michele Comeau."
Add this copy of Casino Customer Service: the Win Win Game to cart. $49.22, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2012 by University of Nevada Press.
