Once the world's most admired corporation, IBM stumbled badly in the early '90s. What went wrong? The authors argue that the root cause of IBM's difficulties was not that it fell behind in technology, but rather it disregarded its customers and misled its employees. Broken Promises is a tale of strategic miscalculation, managerial error, and a loss of confidence that demonstrated the risks of neglecting customer and employ relationships in the face of large-scale change.
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Once the world's most admired corporation, IBM stumbled badly in the early '90s. What went wrong? The authors argue that the root cause of IBM's difficulties was not that it fell behind in technology, but rather it disregarded its customers and misled its employees. Broken Promises is a tale of strategic miscalculation, managerial error, and a loss of confidence that demonstrated the risks of neglecting customer and employ relationships in the face of large-scale change.
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Add this copy of Broken Promises: Why Good Leaders Make Bad Decisions to cart. $2.29, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 1996 by Harvard Business Review Press.
Add this copy of Broken Promises: Why Good Leaders Make Bad Decisions to cart. $2.29, good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 1996 by Harvard Business Review Press.
Add this copy of Broken Promises: Why Good Leaders Make Bad Decisions to cart. $3.55, good condition, Sold by Alibris rated 5.0 out of 5 stars, ships from NV, USA, published 1996 by Harvard Business Review Press.
Add this copy of Broken Promises: an Unconventional View of What Went to cart. $4.06, good condition, Sold by SurplusTextSeller rated 4.0 out of 5 stars, ships from Columbia, MO, UNITED STATES, published 1996 by Harvard Business Review Press.
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Seller's Description:
Good. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
Add this copy of Broken Promises: an Unconventional View of What Went to cart. $4.99, good condition, Sold by St. Vinnie's Books rated 5.0 out of 5 stars, ships from Eugene, OR, UNITED STATES, published 1996 by Harvard Business Review Press.
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Seller's Description:
Good. Hardcover This item shows wear from consistent use but remains in good readable condition. It may have marks on or in it, and may show other signs of previous use or shelf wear. May have minor creases or signs of wear on dust jacket. Packed with care, shipped promptly.
Add this copy of Broken Promises: an Unconventional View of What Went to cart. $16.00, like new condition, Sold by Gene The Book Peddler rated 4.0 out of 5 stars, ships from Winchester, NH, UNITED STATES, published 1996 by Harvard Business School Pr.
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Fine in Fine jacket. Book. 8vo-over 7¾"-9¾" tall. First edition/first printing book is tight with no markings, dj has minor curling/creasing along the edges.
Add this copy of Broken Promises: an Unconventional View of What Went to cart. $20.06, fair condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1996 by Harvard Business Review Press.
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This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. Book contains pencil markings. In fair condition, suitable as a study copy. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 600grams, ISBN: 9780875846545.
Add this copy of Broken Promises: Unconventional View of What Went Wrong to cart. $23.04, good condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1996 by Harvard Business Review Press.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 600grams, ISBN: 9780875846545.
