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Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance

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Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance - Camp, Robert C
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Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their ...

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Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance 2006, Productivity Press, Oxford

ISBN-13: 9781563273520

Trade paperback

Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance 1989, Productivity Press, Oregon

ISBN-13: 9780527916350

Hardcover