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Be Quiet, Be Heard: The Paradox of Persuasion

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Be Quiet, Be Heard: The Paradox of Persuasion - Glaser, Susan R, and Glaser, Peter A, and Matthews, Arlene
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How many times have you walked away from an argument kicking yourself for not having said exactly what you meantor for making your case as passionately as you felt it? If you're like the rest of us, it happens more often than not. Yet some people always seem to have the knack to say just the right thing to win people over in the most deadlocked of moments. Even with the best of intentions, many of us react automatically and emotionally, making communication blunders that take a toll on our professional and personal lives. ...

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Be Quiet, Be Heard: The Paradox of Persuasion 2006, Communication Solutions Pub

ISBN-13: 9780977261833

2nd edition

Trade paperback