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Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence

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Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence - Brown, Mark Graham
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Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items. Significant changes in the 2007 award include a stronger emphasis on-- - Leadership , which now includes a focus on performance measures and their use by senior leaders; - Measurement, Analysis, and Knowledge , with a focus on needs for management of information and information technology - Workforce ...

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Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence 2007, Productivity Press, New York, NY

ISBN-13: 9781563273643

16th edition

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