Why put any effort into trying to sell to stubborn, obnoxious, and belligerent customers (SOBs)? Most sales trainers don't even mention them: they only amount to about ten percent of your client base, and it's much easier to sell to people who are friendly, likeable, and reasonable, right? Wrong! As salesman extraordinaire Dave Anderson points out in How to Deal with Difficult Customers, ten percent of your business adds up to a very large amount of money over the course of a career, and you're going to have to work ...
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Why put any effort into trying to sell to stubborn, obnoxious, and belligerent customers (SOBs)? Most sales trainers don't even mention them: they only amount to about ten percent of your client base, and it's much easier to sell to people who are friendly, likeable, and reasonable, right? Wrong! As salesman extraordinaire Dave Anderson points out in How to Deal with Difficult Customers, ten percent of your business adds up to a very large amount of money over the course of a career, and you're going to have to work with SOBs whether you like it or not. If you don't earn their business, your competition will. And, here's the big surprise: once you've gained the trust of your really difficult customers, they become your most loyal and supportive clients, giving you plenty of repeat business and showering you with referrals. In this one-of-a-kind guide, you'll discover that SOBs are made, not born, and you'll learn how to win over the customers who make most salespeople want to run away screaming. Anderson explains the seven major factors that turn normal customers into SOBs, most of which involve previous experiences with salespeople who lacked the skill, knowledge, or motivation to serve them well. Next, you'll find ten simple strategies proven to transform any SOB into a sweet and cuddly pussycat who can't wait to close the deal. You'll learn how to: Understand and use the ten truths about SOBs Take the fight out of the sales process Face and finesse the SOB "quadruple threat" Shovel the piles while they're still small Create a cult that the SOB is dying to join Generate "buy today" urgency Read an SOB's mind How to save a deal after you think you've lost it And much more So, the next time you're struggling with a grumpy, cranky, whiney SOB, you won't have to just stand there wondering, "How can I sell to this jerk?" With the can't-miss strategies you'll find in How to Deal with Difficult Customers, you'll turn that sourpuss into a sweetheart, close the deal in no time, and find yourself eager to take on the next tough customer.
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Add this copy of An Evening With W.O. Mitchell: a Collection of the to cart. $6.50, good condition, Sold by Montclair Book Center rated 4.0 out of 5 stars, ships from Montclair, NJ, UNITED STATES, published by McClelland & Stewart.
Add this copy of An Evening with W.O. Mitchell: A Collection of the to cart. $8.75, like new condition, Sold by Tehanu's Books rated 4.0 out of 5 stars, ships from Gilroy, CA, UNITED STATES, published 1997 by McClelland & Stewart.
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Seller's Description:
Fine in very good dust jacket. DJ crinkled around edges with small water stain on back cover; text looks unread. Cloth over boards; sewn binding. 261 p. Contains: illus.
Add this copy of An Evening With W. O. Mitchell: a Collection of the to cart. $9.00, very good condition, Sold by Prairie Archives rated 5.0 out of 5 stars, ships from Springfield, IL, UNITED STATES, published 1997 by M & S.
Add this copy of An Evening With W.O. Mitchell: a Collection of the to cart. $12.99, good condition, Sold by Russell Books rated 4.0 out of 5 stars, ships from Victoria, BC, CANADA.
Add this copy of An Evening With W.O. Mitchell: a Collection of the to cart. $12.99, good condition, Sold by Russell Books rated 4.0 out of 5 stars, ships from Victoria, BC, CANADA.
Add this copy of An Evening With W.O. Mitchell-a Collection of the to cart. $14.95, like new condition, Sold by Judith Patton rated 5.0 out of 5 stars, ships from Burlington, ON, CANADA, published 1999 by McClelland & Stewart Ltd.
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Seller's Description:
Fine. Fine in Fine jacket 8vo-over 7¾"-9¾" tall. pp.261. A wonderful selection of 31 pieces by editors Barbara and Ormond Mitchell that show his writing at his best with accompanying in performance photographs. clean tight copy.
Add this copy of An Evening With W.O. Mitchell to cart. $21.81, good condition, Sold by Hockley Books rated 5.0 out of 5 stars, ships from Palgrave, ON, CANADA, published 1997 by McClelland & Stewart.
Add this copy of An Evening With W.O. Mitchell: a Collection of the to cart. $33.58, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1997 by McClelland & Stewart.
Add this copy of An Evening With W.O. Mitchell: a Collection of the to cart. $47.82, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1998 by McClelland & Stewart.
Add this copy of An Evening With W.O. Mitchell: a Collection of the to cart. $202.42, fair condition, Sold by Seagull Bookshop rated 5.0 out of 5 stars, ships from Hove, EAST SUSSEX, UNITED KINGDOM, published 1998 by McClelland & Stewart.
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Seller's Description:
Fair. Has some light general reading/shelfwear, with some creasing to spine and a little highlighting in luminous pen-otherwise this is a clean, tight copy. Quick dispatch from the UK.
