No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis management/communications plan. Yet, many large fully-staffed corporations still have no such plans. Management and public relations in these companies are likely to say they acknowledge the need for such a plan; however, they either lack the manpower or the expertise to develop a crisis plan. So, they think positively and hope that the inevitable will never occur until the economy improves and they ...
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No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis management/communications plan. Yet, many large fully-staffed corporations still have no such plans. Management and public relations in these companies are likely to say they acknowledge the need for such a plan; however, they either lack the manpower or the expertise to develop a crisis plan. So, they think positively and hope that the inevitable will never occur until the economy improves and they can hire someone with crisis planning expertise. Various public relations and crisis communication theories suggest attributes and characteristics of programs that are likely either to prevent crises or enable organizations to recover from crises more swiftly than organizations without those characteristics. In fact, negative thinking is the appropriate stance in crisis management. This book shows that if an organization's leaders think and plan for the worst case scenario, they will come out of a crisis in better condition than they would otherwise. It shows individuals how to prepare themselves and their organizations to cope with crises that may occur, and offers strategies and tactics to be used during a crisis. It provides this information via examinations of the experiences of public relations professionals in crises -- what they did, what they wished they had done, and what hampered their progress. This volume of case studies demonstrates problems that can turn into crises, and crises, if not handled effectively, that can become catastrophes. The chapters include: * descriptions of the skills needed to communicate effectively in a crisis; * a how-to manual on developing and implementing a crisis communication plan; * some causes of crises -- rumor, sensationalized and irresponsible news coverage, and the non-expert expert; * tips on how to work with -- rather than in conflict with -- the media and lawyers; and * narrated case studies of how public relations professionals used communication in several kinds of crises.
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Add this copy of Crisis Communications: a Casebook Approach (Routledge to cart. $6.91, fair condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1996 by Routledge.
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Add this copy of Crisis Communications: a Casebook Approach (Routledge to cart. $14.27, good condition, Sold by Phatpocket Limited rated 4.0 out of 5 stars, ships from Waltham Abbey, ESSEX, UNITED KINGDOM, published 1996 by Routledge.
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Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
Add this copy of Crisis Communications: a Casebook Approach (Routledge to cart. $100.86, new condition, Sold by GridFreed rated 5.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 1996 by Routledge.
