Ian Golding

Ian Golding is a leading customer experience (CX) consultant who works with companies including BT, Pfizer, Thomson Reuters and Cisco. Based in Chester, UK, he was recognized in 2021 as the Customer Experience Magazine's (CXM) Top CX Influencer. A founder and inaugural board member of The Customer Experience Professionals Association (CXPA), he is an Executive Director and Ambassador for The Customer Institute and the Director for The Chartered Institute of Marketing (CIM)'s course on customer...See more

Ian Golding is a leading customer experience (CX) consultant who works with companies including BT, Pfizer, Thomson Reuters and Cisco. Based in Chester, UK, he was recognized in 2021 as the Customer Experience Magazine's (CXM) Top CX Influencer. A founder and inaugural board member of The Customer Experience Professionals Association (CXPA), he is an Executive Director and Ambassador for The Customer Institute and the Director for The Chartered Institute of Marketing (CIM)'s course on customer experience management. See less