This text aims to provide the reading required for any course in total quality management, bringing depth to quality-related issues within an organizational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management; planning, organizing, leading, staffing, and controlling quality in organizations. The text ends with a ...
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This text aims to provide the reading required for any course in total quality management, bringing depth to quality-related issues within an organizational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management; planning, organizing, leading, staffing, and controlling quality in organizations. The text ends with a presentation of the contextual issues that confront the future development of an integrated total quality management system. Student-oriented learning features include cases, problems, learning outcomes and objectives, definitions and a glossary.
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Add this copy of Total Quality Management to cart. $12.21, very good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 1996 by Prentice Hall.
Add this copy of Total Quality Management: an Introductory Text to cart. $19.27, fair condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1996 by Prentice Hall.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 700grams, ISBN: 9780132071192.
