Forrester Research shows that in 1997 one per cent of customer interactions took place over the Internet. By the year 2003 this figure is predicted to rise to 50 per cent.
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Forrester Research shows that in 1997 one per cent of customer interactions took place over the Internet. By the year 2003 this figure is predicted to rise to 50 per cent.
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Add this copy of The E-Customer Care Pocketbook to cart. $10.21, good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2002 by Management Pocketbooks.
Add this copy of The E-Customer Care Pocketbook (Management Pocketbook to cart. $53.32, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2002 by Management Pocket Books.
