In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer , Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this ...
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In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer , Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer - and shows how you can do it too. Hyken's message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
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Add this copy of The Cult of the Customer to cart. $2.11, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 2009 by Wiley.
Add this copy of The Cult of the Customer to cart. $2.11, good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 2009 by Wiley.
Add this copy of The Cult of the Customer to cart. $2.11, very good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2009 by Wiley.
Add this copy of The Cult of the Customer to cart. $2.11, good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2009 by Wiley.
Add this copy of The Cult of the Customer to cart. $2.11, good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2009 by Wiley.
Add this copy of The Cult of the Customer to cart. $2.11, good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2009 by Wiley.
Add this copy of The Cult of the Customer: Create an Amazing Customer to cart. $2.66, fair condition, Sold by Goodwill rated 5.0 out of 5 stars, ships from Brooklyn Park, MN, UNITED STATES, published 2009 by Wiley.
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Seller's Description:
Fair. There is handwriting, stickers or numbers inside the front cover Corners are bent. Cover has some rubbing and edgewear. Access codes, CD's, and other accessories may not be included.
Add this copy of The Cult of the Customer: Create an Amazing Customer to cart. $6.89, good condition, Sold by Bulk Book Warehouse rated 5.0 out of 5 stars, ships from Rotterdam, NY, UNITED STATES, published 2009 by Wiley.
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Good. Shows minimal wear such as frayed or folded edges, minor rips and tears, and/or slightly worn binding. May have stickers and/or contain inscription on title page. No observed missing pages.
Add this copy of The Cult of the Customer: Create an Amazing Customer to cart. $7.87, new condition, Sold by Revolver Market LLC, ships from long beach, CA, UNITED STATES, published 2009 by Wiley.
Add this copy of The Cult of the Customer to cart. $20.22, good condition, Sold by Pieuler LLC rated 3.0 out of 5 stars, ships from IPSWICH, SUFFOLK, UNITED KINGDOM, published 2009 by Wiley.
